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Terms & Conditions

Appointments

On receipt of a non-refundable deposit, we will book you in for a tattoo appointment with the artist of your choice. This acts as a contract between the artist and yourself.

If you wish to rearrange your appointment we require a minimum of 48 hours notice in order for you to retain your deposit.

If you wish to cancel your appointment you will not receive your deposit back.

If the artist cancels or rearranges the date of your appointment you will be entitled to your deposit back.

Charges

The hourly rate and/or price of the tattoo will have been agreed during the consultation process. Due to the nature of tattooing, it is difficult to give an actual price of the completed tattoo. However, all our artists are experienced and will try to ensure your expectations are managed from the outset.

If the tattoo changes from the initially agreed design/placement/size etc then additional charges maybe applicable if additional time is required.

The prices quoted are only valid for the date of your booked appointment – any re-scheduling may be subject to varying rates (not applicable if the artist re-schedules the appointment.)

Payments

Full payment in cash and/or Black Letter gift vouchers is required at the end of your appointment. We do not offer a card payment or finance option.

Complaints

At Black Letter we’re committed to continuous improvement and we pride ourselves on the quality of our artists, customer service and the facilities we offer. If you feel unsatisfied with your experience then please let us know as soon as possible during your visit.

Alternatively, you can contact us at:
info@blackletter.co

FAO Customer Service
Black Letter
37 Westgate Street
Gloucester
GL1 2NW

01452 524900

Privacy Policy

This Privacy Policy governs the manner in which Black Letter collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://www.blackletter.co website (“site”). This privacy policy applies to the site and all products and services offered by Black Letter.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. The non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
Black Letter may collect and use Users personal information for the following purposes:

  • – To improve customer service
    The information you provide helps us respond to your customer service requests and support needs more efficiently.
  • – To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • – To improve our Site
    We may use feedback you provide to improve our products and services.
  • – To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • – To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • – To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.

Changes to this privacy policy
Black Letter has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
info@blackletter.co

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